The physical dimensions of the end user are a vital starting point for all our projects. We use modern anthropometric data to develop our designs, making sure we cater for the full range of user groups.
We use video analysis to understand existing tasks and design conditions, which is then used to inform our recommendations for new designs.
Our ergonomists guide our design process ensuring we keep the end user in mind. We consider all kinds of scenarios, developing user personas to predict the characteristics of key user groups.
Passengers are all individuals, and while there are recognised patterns of behaviour, things can sometimes be unpredictable. We study the way passengers use vehicles in work, leisure and emergency situations, recognising that their needs change throughout their journey.
Drivers' tasks are complex, and the introduction of ERTMS train control and command systems means their role is constantly evolving. We define everything from the position of the driver and their controls, their view to signals, monitors and safety systems.
Staff tasks are very different from those of the passenger. We have worked on studies for maintenance and cleaning, detrainment, etc
Our ergonomics work on detrainment ramp design has set international standards and targets for safe evacuation of tunnel operating trains. From specifying safe lifting heights for luggage facilities, through to ensuring the driver has a safe view to signals and platforms - we design with the end user in mind.
Good seat design provides the primary physical source of passenger comfort. Our ergonomists help define seat architecture, advising on cushion profiles and forms and personal space requirements. Interior ambiance is also greatly influenced by the affect interior lighting, colours and finishes have on passenger perceptions and emotional responses.
We use ergonomics to assess the efficiency and appropriateness of our designs for any given situation. Human Factors such as fatigue, visual impairment and limited mobility all have an effect on how efficiently tasks can be carried out.
Commercial pressures to achieve high capacities make the ergonomists work even more relevant. By optimising seat dimensions, pitch and legroom we get the most out of restricted spaces for the passenger.
Our ergonomics specialists work closely with our engineering team to define the fundamental architecture of a vehicle. For example in fine tuning vestibule areas to optimise boarding and alighting times, and strategically positioning handholds to maximise standing capacities.
We have carried out many studies to optimise the design and positioning of facilities throughout vehicles. Including luggage storage, UAT toilets, passenger information systems and on-board systems.